Helpdesk and support
Take a look at our general support articles
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
How do I find my User ID and Username?
How to find your username In the main menu you can see your username in the top-left corner. When sending us your username, remember to include the full username including the numbers after the #-symbol. How to find your User ID When Bullet League is loading you can find your User ID in the bot...
Where is Bullet League available, and how do I download it?
Bullet League is available to download from the Apple App Store and Google Play in the following regions: - Europe - Russia - AustraliaIf you're located outside of these regions we ask for your patience, as we continue to grow the game and will expand our launch to include more countries as we co...
Invite your friends to Bullet League
The newest update of Bullet League (Version 2023.10.2320) allows you to invite your friends to the game with your own unique referral code, add them as a friend automatically and earn some bountiful rewards with every invite! The referral code will be the same as your username.What do I get for i...
Account Related
Issues related to your in-game account
How do I find my User ID and Username?
How to find your username In the main menu you can see your username in the top-left corner. When sending us your username, remember to include the full username including the numbers after the #-symbol. How to find your User ID When Bullet League is loading you can find your User ID in the bot...
Lost Account
Since we're currently only supporting a single method of syncing your account with Facebook (we're working on adding more in the future), it can happen that you lose access to your account.Common ways of this happening include: - Losing your phone - Deleting the app and re-installing after an upd...
Change your username in Bullet League
The latest update of Bullet League (Version 2024.03.1516) has finally brought back the ability to change your username. Now you can change your username and show off your uniqueness to the world and wear your name like a badge.There are a few points to keep in mind while changing your username ...
Linking your phone number to your account
With the recent update of Bullet League, you can now link your phone number to your Bullet League Account. This will be very helpful for long term players as all your previous progression will now be saved to your personal phone number. What are the benefits of linking my phone number to my accou...
In-App Purchases
Issues related to in-app purchases
Refunds or missing items from purchase
When you make an in-game purchase the item(s) you paid for should appear in your account immediately. If it doesn't appear, wait at least 48 hours before reporting the problem. We recommend restarting your game (force-close and re-open) and see if your purchase appears.If it's been 48 hours and s...
How do I find my User ID and Username?
How to find your username In the main menu you can see your username in the top-left corner. When sending us your username, remember to include the full username including the numbers after the #-symbol. How to find your User ID When Bullet League is loading you can find your User ID in the bot...
Finding your Google Play Receipt
In order to issue a refund or send you missing items we need your Google Play Order Number. After you buy something on the Google Store, you’ll get a confirmation email that you can use as a receipt. You can find your order number on this receipt.If you can’t find your confirmation email, you can...
Finding your iOS Receipt
iPhone & iPad / iOS: Open the Settings app. Tap your name, then tap iTunes & App Store. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in. Scroll to Purchase History and tap it. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then se...