Refunds or missing items from purchase

When you make an in-game purchase the item(s) you paid for should appear in your account immediately. If it doesn't appear, wait at least 48 hours before reporting the problem. We recommend restarting your game (force-close and re-open) and see if your purchase appears.

If it's been 48 hours and still nothing has happened, please contact Apple or Google for more information.


As with most downloadable software products, items bought in our game (in-app purchases) are non-refundable. In some cases, exceptions can be applied :)

If the purchase was made on an Apple (iOS) device:

For purchases made on an iOS device, our support is not able to handle refunds directly. Please visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.

If the purchase was made on a Google (Android) device:

Please send us a request here create a refund ticket. In your message please state your in-game username and add the receipt of the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.

How to find your receipts

Google Play / Android iOS / iPhone & iPad

Still need help?

You can also send us an IAP support ticket and we will do our best to help you resolve the issue.